Cruise Commercial Excellence Index

To the class

There is no curve here. Every letter grade on this card is read against full potential: the commercial system you could run today with tooling that already exists, AI included. Against that standard the median brand is a C: satisfactory work, with the commercial basics in place. The top of the class is an A-. No brand earns an A overall, because none has yet published the record of running the full system.

A satisfactory commercial system still makes money. Read the letter grade as the gap to full potential: the pillar scores show where that gap sits, and the margin notes say what we would do first. Valuing that gap requires operator data and a separate commercial analysis; this index does not do that.

Grades are non-negotiable, but can be corrected in light of evidence: dispute the score on any pillar, and if the evidence holds, we will correct the record in public. No grade grubbing. If you would rather understand a grade than change it, come to office hours.