Corrections · Any criterion, any card, in public
Dispute a score.
Grades are not negotiable, but they can be corrected in light of evidence, in either direction, in this edition. Tell us the card, the criterion, and what the evidence shows. If it holds, we correct the record in public and note the correction on the card. No grade grubbing; if you would rather understand a grade than change it, ask for office hours instead.
Dispute received.
We reply within one business day with what we will check and when. If the evidence holds, the correction is made in public and noted on the card.
A published number, an observation on a live surface, or a third party with standing. A programme announcement does not; a selection announcement is not a go-live.
Evidence shared in confidence can correct a score; it is never published or described without written permission.
For anyone who would rather understand a grade than change it: 30 minutes with both partners, no purchase required. Ask for office hours.
Book a review · 30 minutes · Both partners
Bring one live decision.
In 30 minutes with both partners, we will stress-test the question and tell you plainly whether deeper work is warranted, including “do not hire us” if that is the right answer.
The leader who owns the decision usually joins: the CEO, CCO, or head of Revenue, Finance or Loyalty. We reply within one business day. What happens next →
Request received.
We reply within one business day, usually with a short note on whether the question is a fit before we book the time.