{
 "name": "Cruise Technology Index",
 "edition": "Q4 2026",
 "release": "cei-2026-q4",
 "methodology": "v2.0",
 "scale": "scores 60–100 against full potential; A+ 98–100, A 95–97, A- 92–94, B+ 89–91, B 86–88, B- 83–85, C+ 80–82, C 77–79, C- 74–76, D+ 71–73, D 68–70, D- 65–67, F below 65; * = provisional, carries a range; 'not graded' = under 60% coverage",
 "method": "https://hawkeskwortnik.com/readings/method",
 "page": "https://hawkeskwortnik.com/readings/technology",
 "license": "CC BY-ND 4.0, attribute to Hawkes & Kwortnik with the edition",
 "count": 27,
 "rows": [
  {
   "rank": "1",
   "product": "Traveltek (Cruise API, iSell, CruiseConnect)",
   "vendor": "Traveltek Ltd · Global",
   "peer_group": "Distribution & booking technology",
   "score": "83",
   "grade": "B-*",
   "coverage": "70%",
   "confidence": "81",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI17"
  },
  {
   "rank": "2",
   "product": "Starlink Maritime (SpaceX)",
   "vendor": "SpaceX (private; no filed accounts) · Global",
   "peer_group": "Connectivity & ship–shore",
   "score": "81",
   "grade": "C+*",
   "coverage": "73%",
   "confidence": "83",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI22"
  },
  {
   "rank": "3",
   "product": "Google Cloud Gemini Enterprise (cruise deployments)",
   "vendor": "Google Cloud (Alphabet) · Global",
   "peer_group": "Guest engagement, CRM & loyalty",
   "score": "76",
   "grade": "C-*",
   "coverage": "62%",
   "confidence": "76",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI04"
  },
  {
   "rank": "—",
   "product": "Adobe Experience Platform (cruise deployments)",
   "vendor": "Adobe Inc. · Global",
   "peer_group": "Guest engagement, CRM & loyalty",
   "score": "not graded",
   "grade": "",
   "coverage": "51%",
   "confidence": "82",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI06"
  },
  {
   "rank": "—",
   "product": "Approach Guides",
   "vendor": "Approach Guides · Global",
   "peer_group": "Distribution & booking technology",
   "score": "not graded",
   "grade": "",
   "coverage": "58%",
   "confidence": "81",
   "fragility": "moderate",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI20"
  },
  {
   "rank": "—",
   "product": "cruisePAL CRS",
   "vendor": "cruisePAL (ownership not independently verified) · Global",
   "peer_group": "Reservations, inventory & core commerce",
   "score": "not graded",
   "grade": "",
   "coverage": "45%",
   "confidence": "76",
   "fragility": "moderate",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI02"
  },
  {
   "rank": "—",
   "product": "cruisePAL SMS/POS",
   "vendor": "MariApps Marine Solutions; developed by Rescompany Systems with MariApps and OnboarD Software · Global",
   "peer_group": "Onboard operations & commerce",
   "score": "not graded",
   "grade": "",
   "coverage": "39%",
   "confidence": "79",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI15"
  },
  {
   "rank": "—",
   "product": "Dynamic Yield (cruise deployments)",
   "vendor": "Not verified on an opened source · Global",
   "peer_group": "Guest engagement, CRM & loyalty",
   "score": "not graded",
   "grade": "",
   "coverage": "59%",
   "confidence": "77",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI11"
  },
  {
   "rank": "—",
   "product": "LivePerson Conversational Cloud (cruise deployments)",
   "vendor": "LivePerson, Inc. · Global",
   "peer_group": "Guest engagement, CRM & loyalty",
   "score": "not graded",
   "grade": "",
   "coverage": "37%",
   "confidence": "84",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI08"
  },
  {
   "rank": "—",
   "product": "Marlink Sealink NextGen",
   "vendor": "Marlink (private) · Global",
   "peer_group": "Connectivity & ship–shore",
   "score": "not graded",
   "grade": "",
   "coverage": "32%",
   "confidence": "82",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI24"
  },
  {
   "rank": "—",
   "product": "Medallia Experience Cloud (cruise deployments)",
   "vendor": "Medallia Inc. · Global",
   "peer_group": "Guest engagement, CRM & loyalty",
   "score": "not graded",
   "grade": "",
   "coverage": "36%",
   "confidence": "85",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI09"
  },
  {
   "rank": "—",
   "product": "Microsoft Copilot Studio (cruise deployments)",
   "vendor": "Microsoft · Global",
   "peer_group": "Guest engagement, CRM & loyalty",
   "score": "not graded",
   "grade": "",
   "coverage": "34%",
   "confidence": "71",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI05"
  },
  {
   "rank": "—",
   "product": "MXP365 (MarineXchange)",
   "vendor": "MarineXchange (MXP) · Global",
   "peer_group": "Onboard operations & commerce",
   "score": "not graded",
   "grade": "",
   "coverage": "59%",
   "confidence": "85",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI16"
  },
  {
   "rank": "—",
   "product": "NICE CXone (cruise deployments)",
   "vendor": "NICE Ltd. · Global",
   "peer_group": "Guest engagement, CRM & loyalty",
   "score": "not graded",
   "grade": "",
   "coverage": "46%",
   "confidence": "81",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI10"
  },
  {
   "rank": "—",
   "product": "Odysseus Solutions Cruise Booking Engine",
   "vendor": "Odysseus Solutions · Global",
   "peer_group": "Distribution & booking technology",
   "score": "not graded",
   "grade": "",
   "coverage": "19%",
   "confidence": "56",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI19"
  },
  {
   "rank": "—",
   "product": "Optimizely Web Experimentation (cruise deployments)",
   "vendor": "Not verified · Global",
   "peer_group": "Guest engagement, CRM & loyalty",
   "score": "not graded",
   "grade": "",
   "coverage": "55%",
   "confidence": "82",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI12"
  },
  {
   "rank": "—",
   "product": "Oracle Hospitality Cruise SPMS",
   "vendor": "Oracle Corporation (Oracle Hospitality) · Global",
   "peer_group": "Onboard operations & commerce",
   "score": "not graded",
   "grade": "",
   "coverage": "43%",
   "confidence": "72",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI14"
  },
  {
   "rank": "—",
   "product": "Plusgrade Premium Upgrade (cruise)",
   "vendor": "Not verified · Global",
   "peer_group": "Revenue, pricing & decisioning",
   "score": "not graded",
   "grade": "",
   "coverage": "32%",
   "confidence": "80",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI03"
  },
  {
   "rank": "—",
   "product": "Quvia Grid / Quvia 360",
   "vendor": "Quvia (renamed from Neuron 2025-02-20) · Global",
   "peer_group": "Connectivity & ship–shore",
   "score": "not graded",
   "grade": "",
   "coverage": "28%",
   "confidence": "78",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI27"
  },
  {
   "rank": "—",
   "product": "Rallio (advisor social content)",
   "vendor": "Rallio · Global",
   "peer_group": "Distribution & booking technology",
   "score": "not graded",
   "grade": "",
   "coverage": "44%",
   "confidence": "72",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI21"
  },
  {
   "rank": "—",
   "product": "Revelex Power Agent and Global Cruise API",
   "vendor": "Revelex Corporation · Global",
   "peer_group": "Distribution & booking technology",
   "score": "not graded",
   "grade": "",
   "coverage": "28%",
   "confidence": "71",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI18"
  },
  {
   "rank": "—",
   "product": "Salesforce Customer 360 (cruise deployments)",
   "vendor": "Salesforce, Inc. · Global",
   "peer_group": "Guest engagement, CRM & loyalty",
   "score": "not graded",
   "grade": "",
   "coverage": "42%",
   "confidence": "80",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI07"
  },
  {
   "rank": "—",
   "product": "SES Cruise mPOWERED",
   "vendor": "SES S.A. · Global",
   "peer_group": "Connectivity & ship–shore",
   "score": "not graded",
   "grade": "",
   "coverage": "20%",
   "confidence": "73",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI23"
  },
  {
   "rank": "—",
   "product": "Smartvel EntryDocs for Cruises",
   "vendor": "Smartvel · Global",
   "peer_group": "Guest engagement, CRM & loyalty",
   "score": "not graded",
   "grade": "",
   "coverage": "40%",
   "confidence": "73",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI13"
  },
  {
   "rank": "—",
   "product": "Speedcast cruise connectivity",
   "vendor": "Speedcast · Global",
   "peer_group": "Connectivity & ship–shore",
   "score": "not graded",
   "grade": "",
   "coverage": "24%",
   "confidence": "70",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI25"
  },
  {
   "rank": "—",
   "product": "Versonix Seaware",
   "vendor": "Versonix (private) · Global",
   "peer_group": "Reservations, inventory & core commerce",
   "score": "not graded",
   "grade": "",
   "coverage": "50%",
   "confidence": "77",
   "fragility": "moderate",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI01"
  },
  {
   "rank": "—",
   "product": "WMS Cellular at Sea",
   "vendor": "WMS · Global",
   "peer_group": "Connectivity & ship–shore",
   "score": "not graded",
   "grade": "",
   "coverage": "36%",
   "confidence": "79",
   "fragility": "high",
   "card_url": "https://hawkeskwortnik.com/cruise-technology-index/#card=TI26"
  }
 ]
}